Securus Technologies was founded in 1986. It has its headquartered in Dallas, TX. Apart from that, they have regional offices located in TX, Carrollton Atlanta, and Allen. With 30 years of experience, Securus Technologies has been serving an of corrections industry. Securus Technologies has been serving approximately 3,400 facilities and more than 1.2 million inmates in more than 48 states.
If you want full-time services, Securus Technologies operates using an in-sourced customer call center with a technical support team that works 24 hours and seven days in the whole year. Also, they are number one innovators in the world, with more than 140 patents given and about 90 pending for review.
It has the largest team in the industry with about 1,300 Associates companies nationwide. Securus Technologies has about 150 Field Services team members situate near the facilities they serve. It is one of the businesses that have more than $19 million every year in reinvestment into the company.
Securus developed a reliable employment plan to make sure that suitable candidates are employed to work. Securus is involved in the IMAGE programs that partnered with this famous Customs Enforcement division and Immigration of the US Department. This effort made by the two parties ensures that only people who are authorized to work in the United States are hired.
Securus Technologies gives leading criminal and civil justice technology help that enhances public safety and enable the experience of incarceration in the society. Many law enforcement, corrections agencies and public safety rely on Securus for a simple, robust, and secure technology help that is always available and easy to use.
According to customers, Securus Technologies is a leading provider of civil and criminal justice technology solutions for investigation, corrections, public safety, and monitoring. Some customer comments show that Securus Technologies is good in using technology to solve and prevent crimes in our country.
As a corrections officer in a very crowded jail, my job is to make sure the facility is as safe as possible. That is not my only job, so when I am trying to perform my other duties, it is easy for the inmates to think they can game the system and start bringing contraband into the jail. To help make this facility safe, me and my team have to rely on a few resources that work to protect my team from when the inmates are up to no good.
To start, we get a team together to the visitor center and we check every person before they enter the jail or leave for their cells. We use x-ray equipment and make use of physical searches to keep any contraband from getting into our prison. As successful as these efforts are, we even follow-up these searches by bringing the dogs to the inmate cells to see if anything could be hiding in plain sight.
Securus Technologies installed the new call monitoring system we use to listen when inmates are talking on the telephone. The system is able to do the work of half my team so we can focus our efforts in other areas while the LBS software is searching and scanning the calls for certain verbiage. Even though the inmates know we are listening, many times they think they can simply hide their conversations without missing a beat.
When the inmates talk about having a family member bring something to the visitor center, now we can intercept it. If the inmates talk about hiding drugs in their cell or using drugs at night, we make a bust quickly. The Securus Technologies gives us the ability to be able to locate and confiscate contraband faster than any other time in our years at the jail.
Securus Technologies is the name to reckon with in the field of public safety, civil, criminal and prison communication technology. The company aims to help the prisoners to stay connected with the outside world, especially their friends and family, which helps in reducing the psychological trauma of the prisoners. As one of the leading firms in the crime prevention space, the company offers a broad range of products and services, which helps the firm to lead from the front. I have personally felt the difference Securus Technologies is making in bringing the families closer to the members who are imprisoned. It assists in alleviating the stress from the lives of the inmates, who are constantly under the psychological stress in the correctional agencies they are serving their term.
In a recent announcement, Securus Technologies secured the Gold Stevie Awards for the best customer service training team. It is one of the most competitive categories, and over 2,300 participants from across the globe in diverse sectors filed their applications for the same. It is a highly prestigious matter for the firm to win the award as it goes on to show the commitment of the company towards providing unmatched and attentive customer service to its clientele. The company has served over a million customers till date and continues to remain one of the top enterprises in the crime prevention sector.
The Stevie Awards is held annually to recognize and award the enterprises that have performed excellently in their areas in different categories. The awards are judged through various layers, first by the preliminary jury consisting of 77 judges from across the globe and then by a select committee, who makes the final decision as to who takes the award back home. Securus Technologies Inc. is humbled by the award and feels it has helped the team morally to stay determined and dedicated to leading the crime prevention and criminal technology space from the front.
In June of 2016 Securus Technologies had to publish an article that refuted the damaging information that was released by GTL earlier that year. Global Tel Link is an inmate communications organization that provides secure computerized systems for inmates and their families. GTL claimed that Securus stole their patented technology.
When Securus released its statement to refute those accusations, the company clearly outlined each misleading point made by GTL. Securus wants people to know that they did not steal anyone’s patents to create the communications systems that they are now using within many prison systems.
In the article, Securus states that GTL should have a competition with them to see who can create the best systems. GTL has declined this challenge. Securus leaders claim that GTL is avoiding this situation because they make an inferior product.
Securus knows how long it takes to obtain a patent. This is no short term process. The company has to protect its interests against misleading and damaging claims such as those made by GTL. Securus is not worried about the bad press because their technology is used within a great deal of the prison system.PR Newswire has more information about this incident involving GTL.
The flooding that has happened in Louisiana has been really bad, but at least Securus has done something about it. They have offered free calls to all the people in the state who are in jail, and that will help people find their loved ones. That has been a pretty big deal for me because I still need to check on the people who are a part of our ministry, and I need to know if they have been able to get in touch with family. I have even told family to start calling so that they could check in.
There are a lot of people who are not calling at all that is because they do not know they can do to help. They probably think that everything is fine, but this is the best time for them to call to make sure that everyone is alright. There is no other way to make sure that people will be safe than to make the calls with the people at Securus. I have the app on my phone, and it allows me to make video calls. They are free right now because of the generosity of the people at Securus, but I think that it will be very easy for them to continue this because the flooding could last a while.
I know that I am trying to let everyone know what is going on, and I want to be sure that I have given them all the information that I have about the situation. It has been pretty bad out here, but at least I can call for free and explain what is going ok to all our people. We have been using Securus for a while because we know it works, and now we are calling free into Louisiana jails.